Our Managed IT Services

Data Protection

While you have valuable IT equipment on your books, the data you create, use, and store is far more valuable than the equipment and far harder to replace. Insurance can replace your equipment in a few days, but it cannot readily replace data from a true loss. We understand your data is unique and uniquely valuable. Protecting your data has long been one of our highest priorities.

No matter the threat – ransomware, hacker, hardware failure, natural disaster, or a hundred other crises – you need to know your data is safe. We will work with you to identify where your data lives and deploy systems to backup and protect that data. Then, we monitor those systems to verify they keep protecting your data. And then most importantly, we test data recovery to make sure your data is ready if you need it.

Cyber Security

Armed criminals are trying to break into your organization and take hostages. That is the sad truth today. They may be armed with ransomware, not guns, and may attack from thousands of miles away, but make no mistake that they are well-funded criminals looking for opportunities. While many small businesses may think that they have nothing of interest to attackers, the truth is that if you have any data that you need access to, you have a worthwhile target for an attacker.

In the face of these types of threats, we deploy a suite of security systems to help protect you. Your computers are protected by an advanced antivirus system and the Huntress threat hunting system. Your 365 email is protected with Microsoft’s advanced anti-spam and anti-malware and the Ironscales anti-phishing platform. Your internet logins are protected with Keeper password manager and Duo multi-factor authentication. We deploy security systems, work alongside you to design secure methods of work, and evaluate new options when the needs arise. Bottom line – we deliver peace of mind.

Staff Support

Your staff likely ranges from those who struggle with technology to those who push the boundaries. Wherever your employees fall in that continuum, you need a partner to meet them where they are and help leverage your technology investments.

We can help your staff. From answering simple questions to ensuring those on the cutting edge can do so safely and within your boundaries, we are here for you. Yes, we fix problems for your staff, but we do a lot more than that. Our goal is to get to the root causes of problems and resolve those. Wherever possible, we aim to prevent problems by being proactive, not reactive. Fewer problems means everyone is freed up to work effectively, eliminating annoying IT issues and improving overall experience.

We want your team to work as efficiently as possible — for their good, for your company’s good, and for the good of those you serve.

System Availability

Good technology augments your staff and operations almost like another staff member, and, like staff, the technology needs to show up to work every day. We monitor and maintain your computers, servers, and networks to help ensure the systems are available when you need them. Hardware and software needs to be monitored and updated to run its best, and that’s what we do. With complex systems, you cannot simply plug it in and expect it to work. To get the uptime you need, an expert must maintain the system, and, again, that is what we do.

Beyond what you have today, we will help you design systems to optimize availability, whether that is redundant server equipment, redundant internet connections, a spare laptop on site, or highly available cloud services. Our expertise can help your operations run more smoothly.

Technical Strategy

If you use technology, you need a partner who understands the technology and will learn about your particular organization to help you bridge the two. Any reputable IT company can keep your computers on and printers printing, but only a true partner can help you strategically use technology to solve business problems and leverage your investments. That’s where we come in.

We will help you find technology solutions for the problems you feel today and help you evaluate tech to avoid pain you don’t even realize is coming. We can help you plan for the future and deal effectively with the unexpected. With a solid handle on your IT systems and future plans, you can anticipate and budget for what’s coming – no more bouncing budget. Technology is a critical component of your business’s success. You need a partner to help you.

“The team at Sterling Ideas provides professional service at a level of excellence. As an IT Director, I know my IT Infrastructure is in great hands. In the Healthcare Industry, technology rapidly changes, and Sterling Ideas is always ready to help us with the next big project.”

- IT Director • 12-Office Medical Practice across Central FL • Client since 2006

"Sterling Ideas assisted us in ensuring we are compliant with the new FTC Safeguards. This was a huge undertaking for our company, and we couldn't have accomplished it without their excellent support, guidance and leadership. The staff at Sterling Ideas are always so helpful and patient with all of our questions and needs!"

– Operations Manager, 2-Campus Cosmetology School, Client since 2019

"The Sterling Ideas team has provided dedicated support to our healthcare organization throughout our continued growth. They are knowledgeable, insightful and always reliable to ensure we are protected and able to focus on our mission of caring for patients."

– Vice President of Operations, 250-Employee Medical Client, Client since 2011

"Charles and his company have provided IT services for my company for over 20 years, and I've never had a time where he or his staff didn’t respond to my emergency needs. They have treated me like family, and they will continue to have me as a client for as long as they will have me."

– Owner and President, Land Acquisition Firm covering the Southeast, Client since 2001

"Sterling Ideas has an amazing and supportive team. I have worked with them for many years and would highly recommend their services."

– Owner, 5-Employee Title Services Company, Client since 2014

“We have been using Sterling Ideas for our IT needs for over 20 years. From the beginning when they rescued us from disaster to our continued expansion to over 250 computers on our campus, they have been there. We have had very little downtime over the years compared to my peers. If you do what Sterling Ideas says to do, your system will work. They always respond to your questions or needs the very same day. I’m sticking with Sterling Ideas!”

- Operations Manager • Large Local Church • Client since 2002

“The team at Sterling Ideas provides professional service at a level of excellence. As an IT Director, I know my IT Infrastructure is in great hands. In the Healthcare Industry, technology rapidly changes, and Sterling Ideas is always ready to help us with the next big project.”

- IT Director • 12-Office Medical Practice across Central FL • Client since 2006

The People You Serve Matter to Us, Too

Since 1999, we’ve helped our clients implement technology solutions to strengthen their companies.

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Our Managed IT Services

Data Protection

Cyber Security

Staff Support

System Availability

Technical Strategy

Data Protection

Cyber Security

Staff Support

System Availability

Technical Strategy

The People You Serve Matter to Us, Too

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Office Address

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